Privacy Policy

We have a responsibility to protect and respect your privacy and look after your personal data.

Data protection laws state that we are only able to process personal data if we have valid reasons to do so. The reasons we process your personal data include (but are not limited to) your consent, performance of a contract, billing and to contact you.

We receive information about you from you when you use our website, complete our online forms, if you contact us by phone or email. The personal data that we may collect includes your name, address, telephone numbers, email address and medical information necessary for your application. We also retain records of your queries and correspondence in the event you contact us.

What we do with the information we gather.

We use information about you in the following ways:

  • To process orders that you have submitted to us,
  • To review and assess your medical data,
  • To provide you with products and services,
  • To comply with our contractual obligations we have with you,
  • To provide customer care including responding to your requests if you contact us with a query,
  • To inform you of service and price changes,

Keeping your personal data:

  • We will keep your personal data for the duration of the period you are a customer,
  • We will retain your data only for as long as necessary in accordance with applicable laws,
  • On the closure of your account we may keep your data for up to 7 years for research or statistical purposes,
  • We assure you that your data shall only be used for these purposes,
  • For the avoidance of doubt, we do not and never shall share or sell your data to third party companies,

Controlling your personal information:

  • You must maintain the accuracy of your information and ensure all of your details are correct,
  • You can do this by updating your personal details within your own log in area,
  • You have the right to object to our use of your personal data, or ask us to delete, remove or stop using it if there is no need for us to keep it. This is known as your right to erasure.
  • Please do inform us if you think we are retaining or using your personal data incorrectly. Email


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information which we hold about you under Data Protection requirements. If you would like a copy of the information held on you please contact us.